WIZ - Multi Color LED Strip - 1 Meter - 26108200
WIZ - Multi Color LED Strip - 1 Meter - 26108200
Shipping and Returns
Shipping and Returns
Delivery times and methods
6.1. The Supplier will deliver the selected and ordered products, in the manner chosen by the Buyer or indicated on the website at the time of the offer of the goods, as confirmed in the e-mail referred to in point 4.2.
6.2 Times delivery times indicated on the site are to be understood as estimated, and they may vary depending on the availability of the products in the warehouse and the final destination of the goods (islands, remote locations). Shipping times may vary from the day of the order to a maximum of 20 working days from the confirmation of the order. In the event that the Supplier is unable to ship within this deadline, the Buyer will be promptly notified by e-mail.
6.3 Once the goods are ready, deliveries will normally be processed within 24/48 working hours. The shipment of the goods will be made by express courier. At the time of shipment, the user will be sent an e-mail confirming the delivery to the Carrier, which will also contain the shipment number to check its status through the portal of the carrier in charge.
6.4 Shipments relating to orders paid by bank transfer will be made only after the actual receipt of the transfer by Dessy Srl. Consequently, the delivery terms of the products will start from that date.
6.5 Shipping costs may vary depending on the address destination (islands, remote locations) or the use of promotional codes. In any case, the users of the Site will be informed of these costs in the confirmation phase of their purchase order, before proceeding with the payment.
6.6 Shipping restrictions and place of delivery:
- Postal addresses "c / o ”and APO military addresses are not allowed.
- Shipments are made from Monday to Friday, except holidays.
6.7 Shipments are made by courier only. A signature is always required upon delivery. The User has the right to accept that a delivery is signed by a person other than the User, provided that this person is present at the address provided and is over 18 years of age. If no one is present at the time of delivery, the User will be asked to contact the courier in charge.
Withdrawal and returns
Internet sales of products present on the site shop.dessyelettroforniture.it are identified as distance contracts, therefore governed by legislative decree n. 206 of 6 September 2005.
If the user is a consumer, that is a natural person who purchases the goods for purposes not related to his professional activity, he has the right to exercise the right of withdrawal from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the consumer has 14 (fourteen) calendar days from the date of receipt of the order placed. The withdrawal period expires after 14 days from the date on which the user or a third party, other than the Carrier and designated by the user, acquires physical possession of the products purchased.
To exercise the right of withdrawal, the user must inform Neon Toma Illuminazione Srl, before the expiry of the withdrawal period, of its decision to withdraw. To this end, the user must send the withdrawal request to Neon Toma Illuminazione Srl:
- via email to the email address email@example.com - via registered letter - addressed to DESSY SRL - Via Mercalli 5/7/9, ZIP code 09129 Cagliari (CA).
Once the aforementioned notice of withdrawal has been received, Dessy Srl will immediately notify the customer, by e-mail or by telephone, of the receipt of the request for withdrawal and will inform the user about how to return the goods
The user must return the products to Neon Toma Illuminazione Srl, using a Carrier of his choice, without undue delay and in any case within the term of 14 calendar days from the date on which he communicated to Neon Toma Illuminazione Srl your decision to withdraw. The deadline is met if the user returns the product (s) before the expiry of the fourteen-day period. The products, properly protected and packaged, must be sent to the following address: DESSY SRL - Via Mercalli 5/7/9, ZIP code 09129 Cagliari (CA).
The return of the product / s to Dessy Srl takes place under the responsibility and at the user's expense. For this reason, in the event of damage to the goods during transport, Dessy Srl Srl will immediately notify the customer of the incident, to allow him to promptly file a complaint against the carrier chosen by him and obtain reimbursement of the value of the goods (if insured ). For the purposes of the expiry of the term, the products are considered returned when they are delivered to the Carrier.
If the user decides to exercise the right of withdrawal, Dessy Srl will refund the total amount paid by the user for the product (s), including delivery costs, without undue delay and in any case no later than 14 calendar days from the day on which Dessy Srl was informed of the user's decision to exercise this right.
The right of withdrawal is in any case subject to the following conditions:
- The law applies to products purchased in their entirety
- The purchased goods must be intact and returned in their original packaging, complete in all their parts (including any documentation and accessory equipment, for example: manuals, cables, etc.).
- It is not possible to exercise withdrawal only on part of the purchased product (for example: accessories, cables, etc.).
- The right does not apply to sealed products i once opened (for example: sealed switches, etc.).
The user is responsible for the decrease in the value of the goods resulting from the handling of the product (s) other than that necessary to establish their nature, characteristics and operation. In the event that the products for which the withdrawal has been exercised have suffered a decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning, the amount of the refund will be reduced by a amount equal to this decrease in value. Dessy Srl Srl will promptly notify the user, via e-mail, of the circumstance and the consequent decrease in the refund amount; providing the same, in the event that the reimbursement has already been paid, the bank details for the payment of the amount due by the user due to the decrease in value of the product (s).
In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation (legislative decree of 21 February 201, n.21), it will not result in the termination of the contract and, consequently, will not give the right to any refund. Dessy Srl will notify the user by e-mail, rejecting the request for withdrawal. The product (s) will remain / will remain at Dessy Srl available to the user for re-sending, which must take place at the expense and under the responsibility of the user.
The right of withdrawal is totally lost, due to lack of the essential condition of integrity of the goods (packaging and / or contents), in cases where Dessy Srl ascertains:
- The lack of external packaging / original interior
- The absence of integral elements of the product (accessories, cables, manuals, parts, etc)
- Damage to the product for reasons other than its transport or for exceeding the time limits established by law for causes not deriving from Dessy Srl